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RefWorks (Legacy)

Information about setting up and using a RefWorks account

RefWorks Technical Support Team

Phone Support: RefWorks provides phone support Monday - Friday from  6am to 5pm (Pacific Time) or 9am to 8 pm (Eastern Standard Time).

Phone: 1 775-327-4105

Phone: 1 800-521-0600  Ext.  74440


RefWorks provides email support from Monday - Friday from 6am to 5pm (Pacific Time) or 9am to 8 pm (Eastern Standard Time) and limited weekend support.

ProQuest Support Center

The ProQuest Support Center provides help for all ProQuest products, including both versions of RefWorks (Legacy & NEW).  The Support Center offers email, chat and phone help.

System Status

Provides system status information on all Ex Libris (ProQuest) systems.  The list is not alphabetical. In the "Product" box select either Legacy RefWorks or NEW RefWorks.

UC Libraries RefWorks Technical Support

The UC Libraries RefWorks technical support is provided by our UC Libraries RefWorks trainers.

Randall Roberts


Phone: 513-556-1864

Edith Starbuck


Phone:  513-558-1433

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