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NEW RefWorks (The Next-Generation RefWorks)

A new version of RefWorks is now available.

RefWorks Technical Support Team

Phone Support: RefWorks provides phone support Monday - Friday from  6am to 5pm (Pacific Time) or 9am to 8 pm (Eastern Standard Time).

Phone: 1 775-327-4105

Phone: 1 800-521-0600  Ext.  74440


RefWorks provides email support from Monday - Friday from 6am to 5pm (Pacific Time) or 9am to 8 pm (Eastern Standard Time) and limited weekend support.

ProQuest Support Center

The ProQuest Support Center provides help for all ProQuest products, including both versions of RefWorks (Legacy & NEW).  The Support Center offers email, chat and phone help.

System Status

Provides system status information on all Ex Libris (ProQuest) systems.  The list is not alphabetical. In the "Product" box select either Legacy RefWorks or NEW RefWorks.

UC Libraries RefWorks Technical Support

The UC Libraries RefWorks technical support is provided by our UC Libraries RefWorks trainers.

Randall Roberts


Phone: 513-556-1864

Edith Starbuck


Phone:  513-558-1433

New RefWorks Webinars

We offer several webinars on many different topics each month. Below are links to our schedule of upcoming sessions and recordings of recent ones.

Upcoming sessions and recordings

The most recent playbacks of informational webinars about NEW RefWorks, presented by the RefWorks Product Manager, can be found at:

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