Phone Support: RefWorks provides phone support Monday - Friday from 6am to 5pm (Pacific Time) or 9am to 8 pm (Eastern Standard Time).
Phone: 1 775-327-4105
Phone: 1 800-521-0600 Ext. 74440
RefWorks provides email support from Monday - Friday from 6am to 5pm (Pacific Time) or 9am to 8 pm (Eastern Standard Time) and limited weekend support.
The ProQuest Support Center provides help for all ProQuest products, including both versions of RefWorks (Legacy & NEW). The Support Center offers email, chat and phone help.
Provides system status information on all Ex Libris (ProQuest) systems. The list is not alphabetical. In the "Product" box select either Legacy RefWorks or NEW RefWorks.
We offer several webinars on many different topics each month. Below are links to our schedule of upcoming sessions and recordings of recent ones.
The most recent playbacks of informational webinars about NEW RefWorks, presented by the RefWorks Product Manager, can be found at: http://www.proquest.com/go/upgrade-refworks