The troubleshooting tips below will assist you with some of the scenarios that can arise upon your first time accessing UC Library resources from off campus.
Common Problems With Library Off Campus Access (Proxy)
SECURITY CERTIFICATE WARNINGS
When trying to access certain databases or online tools (Academic Search Complete, RefWorks, etc.) off-campus, your web browser may display one of the Security Certificate warnings shown below. This problem is caused by a discrepancy between the University's authentication system and the database's security system.
If you encounter one of the errors messages below, please do the following.
You can also download certificates for IE and Firefox. Please see instructions in the box below.
MORE TROUBLESHOOTING TIPS
CONTACT THE LIBRARIES FOR HELP
If you continue to have problems accessing any of the library's electronic resources, contact us. Please be as SPECIFIC as possible when reporting problems by email.
(The content of this box is modified from http://www.hpu.edu/Libraries_HPU/Webpages/Cant_Connect_Library_Databases_Help_Page.html.
Security Ceriticate Warnings tips are reproduced from http://libguides.ccsu.edu/content.php?pid=58547&sid=590878)
If you are experiencing a certificate error, you can download the two most common certificates for Internet Explorer and Firefox.
To import these certificates to Firefox
Repeat steps 3 through 8 for the remaining file.
To import these certificates to Internet Explorer
Repeat steps 3 through 5 for the remaining file.
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