Phone Support: RefWorks provides phone support Monday - Friday from 6am to 5pm (Pacific Time) or 9am to 8 pm (Eastern Standard Time).
Phone: 1 800-889-3358 Extension 7
RefWorks provides email support from Monday - Friday from 6am to 5pm (Pacific Time) or 9am to 8 pm (Eastern Standard Time) and limited weekend support.
The ProQuest Support Center provides help for all ProQuest products, including both versions of RefWorks (Legacy & NEW). The Support Center offers email, chat and phone help.
Do you wish to advocate for RefWork improvements or enhancements? PLEASE submit your idea to the "ProQuest Idea Exchange." This really works. Other RefWorks users will see your request and they can VOTE on it. ProQuest developers are acutely aware of the Idea Exchange and they are responsive to it. Sooooooo --- don't just wish for improvements or fixes to problems, become an active advocate for a better RefWorks.
You will find help here with Write-N-Cite, RefWorks Citation Manager and the Save-to-RefWorks bookmarklet for multiple OS platforms, word processors and browsers.
Provides system status information on all Ex Libris (ProQuest) systems. The list is not alphabetical. In the "Product" box select either Legacy RefWorks or NEW RefWorks.
We offer several webinars on many different topics each month. Below are links to our schedule of upcoming sessions and recordings of recent ones.
The most recent playbacks of informational webinars about NEW RefWorks, presented by the RefWorks Product Manager, can be found at: http://www.proquest.com/go/upgrade-refworks
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