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NEW RefWorks (The Next-Generation RefWorks)

A new version of RefWorks is now available.

RefWorks Technical Support Team

Phone Support: RefWorks provides phone support Monday - Friday from  6am to 5pm (Pacific Time) or 9am to 8 pm (Eastern Standard Time).

Phone: 1 800-889-3358  Extension  7

Email: support@refworks-cos.com 

RefWorks provides email support from Monday - Friday from 6am to 5pm (Pacific Time) or 9am to 8 pm (Eastern Standard Time) and limited weekend support.

ProQuest Support Center

The ProQuest Support Center provides help for all ProQuest products, including both versions of RefWorks (Legacy & NEW).  The Support Center offers email, chat and phone help.

ProQuest Idea Exchange

Do you wish to advocate for RefWork improvements or enhancements?  PLEASE submit your idea to the "ProQuest Idea Exchange."  This really works.  Other RefWorks users will see your request and they can VOTE on it.  ProQuest developers are acutely aware of the Idea Exchange and they are responsive to it.  Sooooooo --- don't just wish for improvements or fixes to problems, become an active advocate for a better RefWorks. 

RefWorks PlugIns Help

You will find help here with Write-N-Cite, RefWorks Citation Manager and the Save-to-RefWorks bookmarklet for multiple OS platforms, word processors and browsers. 

System Status

Provides system status information on all Ex Libris (ProQuest) systems.  The list is not alphabetical. In the "Product" box select either Legacy RefWorks or NEW RefWorks.

UC Libraries RefWorks Technical Support

The UC Libraries RefWorks technical support is provided by our UC Libraries RefWorks trainers.

Randall Roberts

Email: randall.roberts@uc.edu

Phone: 513-556-1864

Edith Starbuck

Email:  edith.starbuck@uc.edu

Phone:  513-558-1433

New RefWorks Webinars

We offer several webinars on many different topics each month. Below are links to our schedule of upcoming sessions and recordings of recent ones.

Upcoming sessions and recordings

The most recent playbacks of informational webinars about NEW RefWorks, presented by the RefWorks Product Manager, can be found at: http://www.proquest.com/go/upgrade-refworks

University of Cincinnati Libraries

PO Box 210033 Cincinnati, Ohio 45221-0033

Phone: 513-556-1424

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